Legal
Terms of Service
Last updated: June 2026
Please read these terms carefully before using our website or placing an order. These terms represent a legally binding agreement between you and Sapphire Story. If you have any questions, please contact us before making a purchase.
1. Acceptance of Terms
By accessing or using the Sapphire Story website (thesapphirestory.com), you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, please do not use our website or services.
2. About Sapphire Story
Sapphire Story is a gem and jewelry company specialising in natural gemstones, fine jewelry, engagement and wedding rings, and personalised jewelry. Our foundation rests on authenticity, direct sourcing, and trusted relationships with gem origins across Sri Lanka and beyond. Head Office: 414/A, Leyland Road, Panagoda, Sri Lanka. Branch: 2, Siriwardana Road, Dehiwala, Sri Lanka.
3. Products & Pricing
All gemstones and jewelry are sold as described on our website. Prices are subject to change without prior notice. We reserve the right to refuse any order at our discretion. Product photography is as accurate as possible; however, slight colour variations may occur due to screen calibration differences.
4. Certification & Authenticity
All gemstones are independently verified by our resident gemmologist (FGA, UK & DGem, SL) and, where applicable, accompanied by certificates from recognised laboratories (GIA, GRS, AGL, or Gübelin). Sapphire Story upholds a strict policy of full disclosure on origin, treatment status, and provenance for every stone offered.
5. Bespoke & Custom Jewelry
Custom design commissions require a deposit prior to commencement of work. Clients will be provided with 3D renderings for approval before any manufacturing begins. Bespoke pieces are non-refundable once production has commenced unless there is a verified manufacturing defect.
6. Payment
Payments are processed securely via PayHere and other authorised payment gateways. By placing an order, you authorise us to charge the total order amount to your selected payment method. All transactions are encrypted and processed in compliance with PCI-DSS standards.
7. Shipping & Delivery
Orders are dispatched within 2–3 business days of payment confirmation. All orders are fully insured during transit. Estimated delivery times are non-binding and may vary due to customs clearance and circumstances beyond our control. Import duties and taxes are the responsibility of the recipient.
8. Sales & Order Finality
All sales are final. We do not accept returns or exchanges. Each gemstone is carefully inspected, photographed, and described in full before purchase. We encourage customers to review all product details, certifications, and images carefully, and to contact us via WhatsApp or email with any questions prior to placing an order.
9. Intellectual Property
All content on this website — including photographs, gemstone descriptions, brand identity, designs, and written material — is the exclusive property of Sapphire Story and may not be copied, reproduced, or distributed without prior written permission.
10. Limitation of Liability
Sapphire Story shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our products or services. Our total liability in any matter arising out of these terms shall not exceed the value of the original purchase.
11. Governing Law
These Terms of Service are governed by the laws of Sri Lanka. Any disputes arising from or relating to these terms or the use of our services shall be subject to the exclusive jurisdiction of the courts of Colombo, Sri Lanka.
12. Changes to Terms
Sapphire Story reserves the right to update or modify these Terms of Service at any time without prior notice. Continued use of the website following any changes constitutes your acceptance of the revised terms.
13. Contact
For questions regarding these Terms of Service, please contact us at info@thesapphirestory.com or via WhatsApp at +94 72 101 5510. We are available Monday to Friday, 9:00 AM – 6:00 PM (Sri Lanka Time).